Three profiles, three ways to strengthen your customer service.
Each profile is selected and evaluated against a framework of 89 competences, on real situations, before being presented to you.
Choose by your need.
The three profiles don't replace the same thing. One executes, one structures, one steers. Here's what each brings and when to call on it.
The immediate reinforcement
Reinforcement on the day-to-day running of customer service, operational from day one, with no warm-up time.
- Order entry and follow-up
- Handling routine complaints
- Internal coordination with logistics and finance
- Day-to-day customer response and follow-up
A spike in activity, a replacement or an absence to cover without delay.
The execution competences of the framework: reliability, meeting deadlines, clear communication.
The profile that structures
A profile that analyses and optimises your customer service processes, to move from a service that absorbs to a service that performs.
- Root-cause analysis of dysfunctions
- Structuring and harmonising processes
- Setting up indicators and dashboards
- Reducing friction between departments
A customer service that repeats the same problems, or that you want to take up a notch.
The analysis and improvement competences: root causes, steering by indicators.
The profile that steers
A profile that takes charge of a customer service team and steers its transformation over time.
- Team management and upskilling
- Steering the transformation in project mode
- Setting up governance and reviews
- Reporting to management
Structure a team, drive lasting change, embed new practices.
The leadership and governance competences: trade-offs, influence, team steering.
Unsure which profile you need?
Tell us your situation and we'll point you to the right profile. Pricing is set by quote, based on your needs, geography and duration.
Three profiles, three ways to strengthen your customer service.
Each profile is selected and evaluated against a framework of 89 competences, on real situations, before being presented to you.
Choose by your need.
The three profiles don't replace the same thing. One executes, one structures, one steers. Here's what each brings and when to call on it.
The immediate reinforcement
Reinforcement on the day-to-day running of customer service, operational from day one, with no warm-up time.
- Order entry and follow-up
- Handling routine complaints
- Internal coordination with logistics and finance
- Day-to-day customer response and follow-up
A spike in activity, a replacement or an absence to cover without delay.
The execution competences of the framework: reliability, meeting deadlines, clear communication.
The profile that structures
A profile that analyses and optimises your customer service processes, to move from a service that absorbs to a service that performs.
- Root-cause analysis of dysfunctions
- Structuring and harmonising processes
- Setting up indicators and dashboards
- Reducing friction between departments
A customer service that repeats the same problems, or that you want to take up a notch.
The analysis and improvement competences: root causes, steering by indicators.
The profile that steers
A profile that takes charge of a customer service team and steers its transformation over time.
- Team management and upskilling
- Steering the transformation in project mode
- Setting up governance and reviews
- Reporting to management
Structure a team, drive lasting change, embed new practices.
The leadership and governance competences: trade-offs, influence, team steering.
Unsure which profile you need?
Tell us your situation and we'll point you to the right profile. Pricing is set by quote, based on your needs, geography and duration.
