Customer service reinforcement, assessed before it reaches you.
I source and assess every profile on real situations before presenting them to you. You only receive profiles ready to hold the role, operational from day one.
What a customer service under strain really costs.
A vacant position, a hire that misses. Each has a price your P&L doesn't show. Months of ramp-up before a newcomer is autonomous, and turnover that restarts the cycle. Sales hours spent compensating for a service that wobbles.
The heaviest cost is on no line. Accounts that quietly cut their orders, market share tested by a competitor after a bad month.
A profile already assessed, operational from day one, removes the ramp-up and the risk of getting it wrong.
Every profile goes through a demanding assessment.
Before presenting anyone, I assess them against a framework of 89 competencies, through concrete field situations. A graded scale from "Handle" to "Optimise", sector cases, a writing exercise for management profiles, and rejection rules. Only profiles that clear the bar are presented to you.
Competencies assessed
A framework of 89 competencies across 32 domains, from the OTC flow to influencing posture.
On field situations
Concrete cases scored from Handle to Optimise. We measure what the person does, not what they say.
Eliminatory criteria
A profile that doesn't meet the key criteria is never presented to you.
The profile that matches your need.
The immediate reinforcement
Reinforcement on day-to-day management, from orders to internal coordination. Operational from day one, no warm-up.
The profile that structures
A profile that analyses and optimises your customer service processes, to move from a service that absorbs to a service that performs.
The profile that steers
A profile that takes charge of a customer service team and steers its transformation over time.
The moments when customer service wobbles.
Activity peak
A sudden rise in volume when your team needs reinforcement right away, without the delays of a classic hire.
Departures and handovers
A key profile leaving or changing roles. Continuity is ensured, your customers keep a contact.
Extended sick leave
An unexpected absence to cover. Someone takes over without friction and maintains service.
High turnover
A team weakened by repeated departures. A profile that brings structure, not just extra hands.
More than a CV database.
- Anyone signs up, no sector filter.
- You sort the CVs yourself.
- No guarantee of industrial customer service expertise.
- The platform disappears once the introduction is made.
- Profiles assessed on 89 competencies and real situations.
- Matching done by AB4C, a single introduction.
- Verified industrial customer service expertise.
- AB4C present throughout the assignment.
Simple and fast.
Free exchange
You describe your situation, we tell you if and how we can help. No commitment.
The selection
We source and assess profiles on real situations. Presentation within 48 hours.
The assignment starts
The profile is operational from day one, no warm-up.
A framed and secure relationship.
Every assignment sits within a clear service framework, and every profile signs our charter, a commitment to quality and ethics.
Tell us your need, we find the right profile.
The price is set by quote, depending on your needs, the geographic area and the assignment duration. First exchange with no commitment.
Are you a customer service professional? Join the network.
Customer service reinforcement, assessed before it reaches you.
I source and assess every profile on real situations before presenting them to you. You only receive profiles ready to hold the role, operational from day one.
What a customer service under strain really costs.
A vacant position, a hire that misses. Each has a price your P&L doesn't show. Months of ramp-up before a newcomer is autonomous, and turnover that restarts the cycle. Sales hours spent compensating for a service that wobbles.
The heaviest cost is on no line. Accounts that quietly cut their orders, market share tested by a competitor after a bad month.
A profile already assessed, operational from day one, removes the ramp-up and the risk of getting it wrong.
Every profile goes through a demanding assessment.
Before presenting anyone, I assess them against a framework of 89 competencies, through concrete field situations. A graded scale from "Handle" to "Optimise", sector cases, a writing exercise for management profiles, and rejection rules. Only profiles that clear the bar are presented to you.
Competencies assessed
A framework of 89 competencies across 32 domains, from the OTC flow to influencing posture.
On field situations
Concrete cases scored from Handle to Optimise. We measure what the person does, not what they say.
Eliminatory criteria
A profile that doesn't meet the key criteria is never presented to you.
The profile that matches your need.
The immediate reinforcement
Reinforcement on day-to-day management, from orders to internal coordination. Operational from day one, no warm-up.
The profile that structures
A profile that analyses and optimises your customer service processes, to move from a service that absorbs to a service that performs.
The profile that steers
A profile that takes charge of a customer service team and steers its transformation over time.
The moments when customer service wobbles.
Activity peak
A sudden rise in volume when your team needs reinforcement right away, without the delays of a classic hire.
Departures and handovers
A key profile leaving or changing roles. Continuity is ensured, your customers keep a contact.
Extended sick leave
An unexpected absence to cover. Someone takes over without friction and maintains service.
High turnover
A team weakened by repeated departures. A profile that brings structure, not just extra hands.
More than a CV database.
- Anyone signs up, no sector filter.
- You sort the CVs yourself.
- No guarantee of industrial customer service expertise.
- The platform disappears once the introduction is made.
- Profiles assessed on 89 competencies and real situations.
- Matching done by AB4C, a single introduction.
- Verified industrial customer service expertise.
- AB4C present throughout the assignment.
Simple and fast.
Free exchange
You describe your situation, we tell you if and how we can help. No commitment.
The selection
We source and assess profiles on real situations. Presentation within 48 hours.
The assignment starts
The profile is operational from day one, no warm-up.
A framed and secure relationship.
Every assignment sits within a clear service framework, and every profile signs our charter, a commitment to quality and ethics.
Tell us your need, we find the right profile.
The price is set by quote, depending on your needs, the geographic area and the assignment duration. First exchange with no commitment.
Are you a customer service professional? Join the network.
