Customer service, the "Chef d'orchestre" of the industrial company.
A profession no one trains for, yet all performance depends on it.
That's why you're here. We build it, workshop by workshop, for companies that want to perform and professionals who want to progress.
At the centre of the flow, yet it endures.
In industry, customer service coordinates logistics, finance, compliance and customers. It holds the flow from order to payment. And yet it endures and compensates, constantly.
The role that fixes problems at their source and grows the accounts doesn't exist on the job market. No one trains for it. Open a role for it, and you'll get execution profiles, hoping one of them grows into the function.
One programme. Two ways to draw value from it.
38 workshops, 3 levels.
Eight core workshops per level, plus elective modules based on your needs. Each workshop lasts 4 hours, in person, built on simulation. We always start with the why, before the how.
You build the role in-house.
You enter a recognised profession.
The ground is never mapped in advance. We prepare you to take it on.
The same method in both formats, self-paced or in workshops. Theory kept to the essentials, at an advanced level, in plain language and without getting lost in ERP mechanics. Then practice takes over, because that's what makes the goal reachable and confidence real.
Async format, online
One module a week, at your pace but with a cadence that keeps momentum. A week per module is the time it takes to follow it even while in post, without giving up all your evenings.
A level in 3 monthsWorkshop format
The same method run live on simulation, more intense, with immediate application to your flows. Synchronous remote or in person.
8 sessions of 4h per levelBuilt to fit a working schedule, when other courses force you to put everything on hold.
Need reinforcement that's already operational?
I train customer service, and I know how to spot it. The Talent Desk gives you profiles ready to hold the role from day one.
Knowing where you stand is already knowing where to go.
Let's talk about your flow, your pain points and the role you want to build.
Customer service, the "Chef d'orchestre" of the industrial company.
A profession no one trains for, yet all performance depends on it.
That's why you're here. We build it, workshop by workshop, for companies that want to perform and professionals who want to progress.
At the centre of the flow, yet it endures.
In industry, customer service coordinates logistics, finance, compliance and customers. It holds the flow from order to payment. And yet it endures and compensates, constantly.
The role that fixes problems at their source and grows the accounts doesn't exist on the job market. No one trains for it. Open a role for it, and you'll get execution profiles, hoping one of them grows into the function.
One programme. Two ways to draw value from it.
38 workshops, 3 levels.
Eight core workshops per level, plus elective modules based on your needs. Each workshop lasts 4 hours, in person, built on simulation. We always start with the why, before the how.
You build the role in-house.
You enter a recognised profession.
The ground is never mapped in advance. We prepare you to take it on.
The same method in both formats, self-paced or in workshops. Theory kept to the essentials, at an advanced level, in plain language and without getting lost in ERP mechanics. Then practice takes over, because that's what makes the goal reachable and confidence real.
Async format, online
One module a week, at your pace but with a cadence that keeps momentum. A week per module is the time it takes to follow it even while in post, without giving up all your evenings.
A level in 3 monthsWorkshop format
The same method run live on simulation, more intense, with immediate application to your flows. Synchronous remote or in person.
8 sessions of 4h per levelBuilt to fit a working schedule, when other courses force you to put everything on hold.
Need reinforcement that's already operational?
I train customer service, and I know how to spot it. The Talent Desk gives you profiles ready to hold the role from day one.
Knowing where you stand is already knowing where to go.
Let's talk about your flow, your pain points and the role you want to build.
