The 38 courses of the core
Order-to-Cash customer service, broken into 38 courses across three levels. Choose according to your need.
OTCore, a whole level, the 8 core modules and the electives. To build a level end to end.
One subject followed from Foundation to Orchestration. To become expert in a specific domain.
A single skill, at its level, at €149. For a precise, immediate need.
A kick-off, shared across all three levels
Before choosing your level, a single entry for everyone: discovering the OTC profession, the AB4C method and the platform, and locating your starting point with the diagnostic. Included at the start of the journey.
Level 1 Foundation
The industrial OTC flow
Understand the flow from order to cash…
New customer and CRM data
Create and maintain a customer record without errors and…
Incoterms 2020
Recognise the Incoterm of an order and…
Modes of transport
Know the modes of transport in international trade…
Payment terms
Recognise the payment terms of an order…
Trade compliance
Spot the compliance points in the flow…
Universal SLAs
Know and hold the service levels…
Complaint handling
Handle a complaint end to end following a…
Personal KPIs
Track your five universal personal indicators…
Professional effectiveness
Master your Outlook inbox, your time and your…
Becoming visible and legible
Make your work legible within the company and…
Working internationally and with AI
Communicate with contacts from different cultures…
Dangerous goods and regulated materials
Recognise a shipment subject to…
Level 2 Mastery
Steering the OTC flow
Analyse your organisation's real OTC flow…
Customer data quality
Audit the data quality of a portfolio…
Incoterms 2020
Advise the right Incoterm for each situation…
Steering transport
Trade off cost, time and risk, steer…
Letters of credit and collections
Prepare a letter-of-credit file without…
Operational compliance
Carry out and document compliance checks…
FTAs and rules of origin
Understand the effect of free-trade agreements…
Designing and steering SLAs
Design a realistic SLA, measure the gaps and…
Complaints
Analyse root causes, connect the…
Steering your performance
Build your complete dashboard, connect…
Advanced effectiveness
Use Outlook at expert level, arbitrate…
Building your trajectory
Name a professional direction, measure the gap it…
The ERP in service of the flow
Move from ERP user to contributor to its…
Level 3 Orchestration
Orchestrating the OTC flow
Arbitrate cross-department conflicts, steer…
Customer data as an asset
Treat customer data as an asset…
Incoterms 2020
Define and maintain an Incoterms policy…
Transport strategy
Build a transport strategy, anticipate…
Negotiating payment terms
Negotiate terms and guarantees, co-build the…
Compliance culture
Embed compliance into processes and…
Origin strategy
Turn preferential origin into a lever…
SLA strategy
Define the organisation's SLA strategy…
Complaint governance
Govern the complaints system: turn…
From personal KPIs to team KPIs
Bridge individual indicators…
Orchestrating your energy and the team's
Structure your leader's week, model the…
Taking a lead position
Establish legitimacy beyond your own department and…
Not sure where to start?
The PERFORM360 diagnostic places your level and points you to the modules that matter for you.
The 38 courses of the core
Order-to-Cash customer service, broken into 38 courses across three levels. Choose according to your need.
OTCore, a whole level, the 8 core modules and the electives. To build a level end to end.
One subject followed from Foundation to Orchestration. To become expert in a specific domain.
A single skill, at its level, at €149. For a precise, immediate need.
A kick-off, shared across all three levels
Before choosing your level, a single entry for everyone: discovering the OTC profession, the AB4C method and the platform, and locating your starting point with the diagnostic. Included at the start of the journey.
Level 1 Foundation
The industrial OTC flow
Understand the flow from order to cash…
New customer and CRM data
Create and maintain a customer record without errors and…
Incoterms 2020
Recognise the Incoterm of an order and…
Modes of transport
Know the modes of transport in international trade…
Payment terms
Recognise the payment terms of an order…
Trade compliance
Spot the compliance points in the flow…
Universal SLAs
Know and hold the service levels…
Complaint handling
Handle a complaint end to end following a…
Personal KPIs
Track your five universal personal indicators…
Professional effectiveness
Master your Outlook inbox, your time and your…
Becoming visible and legible
Make your work legible within the company and…
Working internationally and with AI
Communicate with contacts from different cultures…
Dangerous goods and regulated materials
Recognise a shipment subject to…
Level 2 Mastery
Steering the OTC flow
Analyse your organisation's real OTC flow…
Customer data quality
Audit the data quality of a portfolio…
Incoterms 2020
Advise the right Incoterm for each situation…
Steering transport
Trade off cost, time and risk, steer…
Letters of credit and collections
Prepare a letter-of-credit file without…
Operational compliance
Carry out and document compliance checks…
FTAs and rules of origin
Understand the effect of free-trade agreements…
Designing and steering SLAs
Design a realistic SLA, measure the gaps and…
Complaints
Analyse root causes, connect the…
Steering your performance
Build your complete dashboard, connect…
Advanced effectiveness
Use Outlook at expert level, arbitrate…
Building your trajectory
Name a professional direction, measure the gap it…
The ERP in service of the flow
Move from ERP user to contributor to its…
Level 3 Orchestration
Orchestrating the OTC flow
Arbitrate cross-department conflicts, steer…
Customer data as an asset
Treat customer data as an asset…
Incoterms 2020
Define and maintain an Incoterms policy…
Transport strategy
Build a transport strategy, anticipate…
Negotiating payment terms
Negotiate terms and guarantees, co-build the…
Compliance culture
Embed compliance into processes and…
Origin strategy
Turn preferential origin into a lever…
SLA strategy
Define the organisation's SLA strategy…
Complaint governance
Govern the complaints system: turn…
From personal KPIs to team KPIs
Bridge individual indicators…
Orchestrating your energy and the team's
Structure your leader's week, model the…
Taking a lead position
Establish legitimacy beyond your own department and…
Not sure where to start?
The PERFORM360 diagnostic places your level and points you to the modules that matter for you.
