Know where you stand.
That's already knowing where to go.
AB4C offers two complementary maturity assessments — NOJOOM for industrial companies, PERFORM360 for Customer Service professionals. Two tools. One uncompromising standard of clarity.
(companies)
(professionals)
in total
your report
Your organisation performs.
But how well?
68 questions across 10 key domains — NOJOOM reveals exactly where your organisation stands and what it takes to move forward.
Do you recognise yourself?
These situations are more common than you think.
Your organisation runs — but you don't really know how well it runs
Your teams are competent, but processes are unclear, outdated or poorly applied
You face recurring crises without understanding why they keep coming back
Your Customer Service coordinates everything — but no one truly measures its performance
You want to improve but don't know where to start or what to prioritise
You've launched improvement initiatives — they didn't last
NOJOOM —
what exactly is it?
NOJOOM — meaning "stars" in Arabic — is a comprehensive diagnostic tool that assesses the operational maturity of your organisation across 10 fundamental domains.
This is not a standard audit. Not a generic questionnaire. It's a tailored assessment built by industrial Customer Service practitioners who speak the language of your operational reality.
Upon completion, you receive a detailed report with your maturity level per domain, your strengths, your priority improvement areas — and a concrete action plan.
"Most companies know what they do. Very few know how well they do it — and even fewer know how to improve it in a structured way."
— The NOJOOM promise by AB4C10 domains assessed in depth
68 questions for a complete view of your organisation.
Company Profile
Size, sector, revenue — to calibrate recommendations to your reality.
Strategy & Growth
Vision, objectives, competitiveness, digital transformation and market expansion.
Compliance & Risks
Regulation, data security, crisis management and risk prevention.
Customer Service
Customer experience, support quality, complaint management and communication.
Supply Chain & Logistics
Logistics efficiency, supplier continuity, planning and operational resilience.
Finance & Budget
Financial management, budgeting and economic performance indicators.
Procedures & Processes
Standardisation, operational efficiency and reliability of internal processes.
Continuous Improvement
Project management, AI adoption, digital transformation and innovation.
Sustainability & Ethics
CSR strategy, responsible sourcing and environmental commitments.
Human Capital
Team performance, talent development, leadership and company culture.
4 maturity levels
Where does your organisation really stand?
Initial
Processes exist but are informal, undocumented and dependent on individuals.
Developing
Processes are formalising but remain fragile and sometimes inconsistent.
Managed
Processes are documented, applied and measured. The organisation is stable.
Optimised
Continuous improvement is embedded. The organisation anticipates and innovates.
What you receive after the assessment
Not a generic report. A concrete decision-making tool.
Full maturity report
Visual mapping of your maturity level across all 10 domains — strengths, blind spots and overall score.
Domain-by-domain diagnosis
For each section, a clear analysis of what works, what blocks — and why. No jargon, no generalities.
Prioritised action plan
Concrete recommendations, ranked by priority and feasibility — so you know exactly where to start.
Clear investment. Measurable return.
No surprises, no hidden costs.
- ✓Full access to 68 questions across 10 domains
- ✓Personalised maturity report within 48h
- ✓Detailed domain-by-domain diagnosis
- ✓Prioritised and actionable plan
- ✓Debrief call with an AB4C consultant
- ✓Sector benchmarking included
NOJOOM or PERFORM360?
Two assessments, two audiences, one AB4C quality standard.
What if your questions
finally had answers?
PERFORM360 is the professional maturity assessment designed for industrial Customer Service experts. 136 questions. 13 domains. A report that tells you exactly where you stand — and how to reach the next level.
You've had these thoughts before.
You are not alone. And these answers — they exist.
You know the answers exist — but you can't find them within your company
Your role is so specific that no programme really feels designed for you
You excel in your role but no one truly measures your value
You want to progress but don't know where to start or what level you're at
You've spoken up at work — and haven't always been heard
You're looking for missions that match your expertise but don't know how to access them
PERFORM360 —
what exactly is it?
PERFORM360 is the most comprehensive professional maturity assessment on the market for industrial Customer Service experts. 136 questions. 13 domains.
This is not a test. Not a quiz. It's a professional mirror that finally gives you the words to measure, value and develop your expertise.
Built by industrial CS practitioners who have lived what you live — and know exactly what the field demands.
"We spoke up at work — and weren't always heard. PERFORM360 exists for those who haven't yet been listened to."
— AB4C, founded by industrial CS practitionersChoose your entry point
No imposed path. You enter where you are.
EMBARK
You're starting out or repositioning yourself.
PERFORM360 reveals your CS competency base, your underused strengths and the foundations to build your career path.
I start hereEVOLVE
You're in post and want to go further.
PERFORM360 identifies the gaps slowing your expertise growth — and gives you a structured plan to close them.
I continue hereEMERGE
You're ready to lead or establish yourself as a reference.
PERFORM360 confirms your advanced level and opens the doors to the Flying CS network and high-value missions.
I position myself here13 domains assessed in depth
136 questions for a complete view of your professional maturity.
Professional Profile
Experience, sector, current positioning and career ambitions.
Operational Excellence
O2C process mastery, rigour, autonomy and priority management under pressure.
Tools & ERP Mastery
SAP, D365, Oracle — proficiency level and ability to adapt to complex environments.
Communication & Client Relations
B2B communication, sensitive situation handling, posture and client representation.
Emotional Maturity
Composure under pressure, resilience, professional empathy and personal accountability.
Compliance & Risks
Regulation, professional integrity, confidentiality and risk management.
Remote Work
Personal discipline, proactive communication, traceability and remote performance.
Problem Solving
Root cause analysis, CAPA, prevention mindset and analytical thinking.
Collaboration & Influence
Cross-functional coordination, political awareness, influence leadership and business credibility.
Continuous Improvement
Lean, Six Sigma, KPIs, dashboards and ability to formalise and standardise processes.
Strategy & Vision
Systems thinking, strategic alignment and decision-making within a broader scope.
Leadership & Management
Team development, structured feedback, performance management and change leadership.
Freelance Posture & Autonomy
Contractual accountability, results culture, rapid integration and decision autonomy.
What you receive after the assessment
Not a score. An actionable professional mirror.
Individual maturity report
Your level across all 13 domains, your overall score and your positioning against AB4C Flying CS standards.
Strengths & gaps diagnosis
What makes your value today. What's holding you back from the next level. Stated clearly, without jargon.
Personalised progression path
A concrete action plan — targeted training, individual coaching, access to EMBARK·EVOLVE·EMERGE programmes.
An investment in yourself.
The most profitable one you'll make.
No surprises, no hidden costs.
- ✓Full access to 136 questions across 13 domains
- ✓Individual maturity report within 48h
- ✓Strengths & gaps diagnosis per domain
- ✓Personalised progression path
- ✓Debrief call with an AB4C consultant
- ✓Priority access to the Talent Desk network if eligible
Real questions deserve real answers.
For companies and professionals alike.
How long does the NOJOOM assessment take?
+The NOJOOM assessment takes 45 to 90 minutes depending on the size of your organisation. It can be completed in one session or spread across multiple. There are no right or wrong answers — the objective is to reflect your actual operational reality.
Who in the company should answer?
+NOJOOM can be completed by the CEO, a functional director or a CS manager. For organisations with more than 50 people, we recommend involving 2 to 3 complementary profiles. AB4C guides you through this choice during the first conversation.
We don't have the budget for this right now.
+Ask yourself this: how much does the lack of visibility into your organisation cost you? Unclear processes, recurring crises, teams without direction — that all has a cost, often far greater than €700. Call us. We start from the problem, not the catalogue.
How long does the PERFORM360 assessment take?
+PERFORM360 is more comprehensive — allow between 90 minutes and 2 hours depending on your level of experience. It can be completed across multiple sessions. There are no right or wrong answers — the objective is to reflect your professional reality as it stands today.
Do I need to be a Flying CS to take PERFORM360?
+No. PERFORM360 is open to any industrial Customer Service professional — employed, job-seeking or already freelance. The assessment is precisely what can open the doors to the Flying CS network if your profile meets AB4C standards.
What if my level is low? Does that disqualify me?
+Absolutely not. PERFORM360 is not a filter — it's a starting point. A modest level is not bad news: it's valuable information that allows you to build a concrete progression plan. Many of our EMBARK professionals started at a low level — and progressed quickly with structured support.
How is PERFORM360 different from a standard HR interview?
+An HR interview evaluates what you say about yourself. PERFORM360 evaluates what you actually do — through concrete situational questions drawn from real industrial field experience. It doesn't rely on your CV or years of experience, but on your actual operational maturity, domain by domain.
Ready to find out where you really stand?
Free first conversation · Report within 48h · Full confidentiality guaranteed
Know where you stand.
That's already knowing where to go.
AB4C offers two complementary maturity assessments — NOJOOM for industrial companies, PERFORM360 for Customer Service professionals. Two tools. One uncompromising standard of clarity.
(companies)
(professionals)
in total
your report
Your organisation performs.
But how well?
68 questions across 10 key domains — NOJOOM reveals exactly where your organisation stands and what it takes to move forward.
Do you recognise yourself?
These situations are more common than you think.
Your organisation runs — but you don't really know how well it runs
Your teams are competent, but processes are unclear, outdated or poorly applied
You face recurring crises without understanding why they keep coming back
Your Customer Service coordinates everything — but no one truly measures its performance
You want to improve but don't know where to start or what to prioritise
You've launched improvement initiatives — they didn't last
NOJOOM —
what exactly is it?
NOJOOM — meaning "stars" in Arabic — is a comprehensive diagnostic tool that assesses the operational maturity of your organisation across 10 fundamental domains.
This is not a standard audit. Not a generic questionnaire. It's a tailored assessment built by industrial Customer Service practitioners who speak the language of your operational reality.
Upon completion, you receive a detailed report with your maturity level per domain, your strengths, your priority improvement areas — and a concrete action plan.
"Most companies know what they do. Very few know how well they do it — and even fewer know how to improve it in a structured way."
— The NOJOOM promise by AB4C10 domains assessed in depth
68 questions for a complete view of your organisation.
Company Profile
Size, sector, revenue — to calibrate recommendations to your reality.
Strategy & Growth
Vision, objectives, competitiveness, digital transformation and market expansion.
Compliance & Risks
Regulation, data security, crisis management and risk prevention.
Customer Service
Customer experience, support quality, complaint management and communication.
Supply Chain & Logistics
Logistics efficiency, supplier continuity, planning and operational resilience.
Finance & Budget
Financial management, budgeting and economic performance indicators.
Procedures & Processes
Standardisation, operational efficiency and reliability of internal processes.
Continuous Improvement
Project management, AI adoption, digital transformation and innovation.
Sustainability & Ethics
CSR strategy, responsible sourcing and environmental commitments.
Human Capital
Team performance, talent development, leadership and company culture.
4 maturity levels
Where does your organisation really stand?
Initial
Processes exist but are informal, undocumented and dependent on individuals.
Developing
Processes are formalising but remain fragile and sometimes inconsistent.
Managed
Processes are documented, applied and measured. The organisation is stable.
Optimised
Continuous improvement is embedded. The organisation anticipates and innovates.
What you receive after the assessment
Not a generic report. A concrete decision-making tool.
Full maturity report
Visual mapping of your maturity level across all 10 domains — strengths, blind spots and overall score.
Domain-by-domain diagnosis
For each section, a clear analysis of what works, what blocks — and why. No jargon, no generalities.
Prioritised action plan
Concrete recommendations, ranked by priority and feasibility — so you know exactly where to start.
Clear investment. Measurable return.
No surprises, no hidden costs.
- ✓Full access to 68 questions across 10 domains
- ✓Personalised maturity report within 48h
- ✓Detailed domain-by-domain diagnosis
- ✓Prioritised and actionable plan
- ✓Debrief call with an AB4C consultant
- ✓Sector benchmarking included
NOJOOM or PERFORM360?
Two assessments, two audiences, one AB4C quality standard.
What if your questions
finally had answers?
PERFORM360 is the professional maturity assessment designed for industrial Customer Service experts. 136 questions. 13 domains. A report that tells you exactly where you stand — and how to reach the next level.
You've had these thoughts before.
You are not alone. And these answers — they exist.
You know the answers exist — but you can't find them within your company
Your role is so specific that no programme really feels designed for you
You excel in your role but no one truly measures your value
You want to progress but don't know where to start or what level you're at
You've spoken up at work — and haven't always been heard
You're looking for missions that match your expertise but don't know how to access them
PERFORM360 —
what exactly is it?
PERFORM360 is the most comprehensive professional maturity assessment on the market for industrial Customer Service experts. 136 questions. 13 domains.
This is not a test. Not a quiz. It's a professional mirror that finally gives you the words to measure, value and develop your expertise.
Built by industrial CS practitioners who have lived what you live — and know exactly what the field demands.
"We spoke up at work — and weren't always heard. PERFORM360 exists for those who haven't yet been listened to."
— AB4C, founded by industrial CS practitionersChoose your entry point
No imposed path. You enter where you are.
EMBARK
You're starting out or repositioning yourself.
PERFORM360 reveals your CS competency base, your underused strengths and the foundations to build your career path.
I start hereEVOLVE
You're in post and want to go further.
PERFORM360 identifies the gaps slowing your expertise growth — and gives you a structured plan to close them.
I continue hereEMERGE
You're ready to lead or establish yourself as a reference.
PERFORM360 confirms your advanced level and opens the doors to the Flying CS network and high-value missions.
I position myself here13 domains assessed in depth
136 questions for a complete view of your professional maturity.
Professional Profile
Experience, sector, current positioning and career ambitions.
Operational Excellence
O2C process mastery, rigour, autonomy and priority management under pressure.
Tools & ERP Mastery
SAP, D365, Oracle — proficiency level and ability to adapt to complex environments.
Communication & Client Relations
B2B communication, sensitive situation handling, posture and client representation.
Emotional Maturity
Composure under pressure, resilience, professional empathy and personal accountability.
Compliance & Risks
Regulation, professional integrity, confidentiality and risk management.
Remote Work
Personal discipline, proactive communication, traceability and remote performance.
Problem Solving
Root cause analysis, CAPA, prevention mindset and analytical thinking.
Collaboration & Influence
Cross-functional coordination, political awareness, influence leadership and business credibility.
Continuous Improvement
Lean, Six Sigma, KPIs, dashboards and ability to formalise and standardise processes.
Strategy & Vision
Systems thinking, strategic alignment and decision-making within a broader scope.
Leadership & Management
Team development, structured feedback, performance management and change leadership.
Freelance Posture & Autonomy
Contractual accountability, results culture, rapid integration and decision autonomy.
What you receive after the assessment
Not a score. An actionable professional mirror.
Individual maturity report
Your level across all 13 domains, your overall score and your positioning against AB4C Flying CS standards.
Strengths & gaps diagnosis
What makes your value today. What's holding you back from the next level. Stated clearly, without jargon.
Personalised progression path
A concrete action plan — targeted training, individual coaching, access to EMBARK·EVOLVE·EMERGE programmes.
An investment in yourself.
The most profitable one you'll make.
No surprises, no hidden costs.
- ✓Full access to 136 questions across 13 domains
- ✓Individual maturity report within 48h
- ✓Strengths & gaps diagnosis per domain
- ✓Personalised progression path
- ✓Debrief call with an AB4C consultant
- ✓Priority access to the Talent Desk network if eligible
Real questions deserve real answers.
For companies and professionals alike.
How long does the NOJOOM assessment take?
+The NOJOOM assessment takes 45 to 90 minutes depending on the size of your organisation. It can be completed in one session or spread across multiple. There are no right or wrong answers — the objective is to reflect your actual operational reality.
Who in the company should answer?
+NOJOOM can be completed by the CEO, a functional director or a CS manager. For organisations with more than 50 people, we recommend involving 2 to 3 complementary profiles. AB4C guides you through this choice during the first conversation.
We don't have the budget for this right now.
+Ask yourself this: how much does the lack of visibility into your organisation cost you? Unclear processes, recurring crises, teams without direction — that all has a cost, often far greater than €700. Call us. We start from the problem, not the catalogue.
How long does the PERFORM360 assessment take?
+PERFORM360 is more comprehensive — allow between 90 minutes and 2 hours depending on your level of experience. It can be completed across multiple sessions. There are no right or wrong answers — the objective is to reflect your professional reality as it stands today.
Do I need to be a Flying CS to take PERFORM360?
+No. PERFORM360 is open to any industrial Customer Service professional — employed, job-seeking or already freelance. The assessment is precisely what can open the doors to the Flying CS network if your profile meets AB4C standards.
What if my level is low? Does that disqualify me?
+Absolutely not. PERFORM360 is not a filter — it's a starting point. A modest level is not bad news: it's valuable information that allows you to build a concrete progression plan. Many of our EMBARK professionals started at a low level — and progressed quickly with structured support.
How is PERFORM360 different from a standard HR interview?
+An HR interview evaluates what you say about yourself. PERFORM360 evaluates what you actually do — through concrete situational questions drawn from real industrial field experience. It doesn't rely on your CV or years of experience, but on your actual operational maturity, domain by domain.
Ready to find out where you really stand?
Free first conversation · Report within 48h · Full confidentiality guaranteed
